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Practical guide

Recover my Prospective licence

Follow these steps using your existing folder. Computer and folder names shown are examples.

  1. Open the ? menu, then User licence (Licence utilisateur). Click Recover my licence (Retrouver ma licence).
  2. Enter the email address used for the purchase. Confirm the search, then the retrieved information. An Internet connection is required.
  3. An annual licence has a purchase date at the end of the key. It lasts one year from payment. A P2020 key without a date belongs to the historical version.
  4. If a valid licence is still rejected after recovery, use the contact form. Do not post your key or purchase email publicly.
Recover my Prospective licence — illustrated steps
Annotated illustration based on the software. Click to enlarge. The written steps above are in English; the screenshot shows the French interface.

Other guides

Find my database on my PC →Find my database on the network →Find my database in my personal cloud →Share a Windows folder with read and write access →
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