Privacy and your data

Who processes your data?

Baptiste Martin · 21 rue Leopold Beauté · 72500 Vaas · France. Data-related enquiries: contact@bmcore.cloud.

Orders, licences and invoices

The details you provide are used to fulfil your order, issue your invoice and enable use of the licence. Accounting obligations require retention of the relevant records. Payment information is handled by PayPlug or PayPal; this website does not receive your full card number.

Contact form and assisted replies

Your name, email and message are used to handle your request. The message text may be sent to the OpenAI API to prepare a reply. Context may include the validity status of a licence associated with the form email, without sending the complete licence registry. Unresolved cases are passed to support. Do not include sensitive information or your customer database. Replies to our emails are handled by support, not by a chatbot.

Processing is based on pre-contractual steps or the contract for sales and support requests, and on the legitimate interest in securing the form for abuse prevention.

Recipients and transfers

Necessary information is accessible to the publisher, hosting provider OVHcloud and, depending on the operation, payment providers and OpenAI. Some providers may process data outside the European Economic Area under their contractual safeguards. OpenAI · PayPlug · PayPal.

Retention, cookies and your rights

Invoices and accounting records are retained for ten years. Orders and licences are retained to support the contract and associated rights. Support requests are retained for up to three years after handling, unless evidence needs to be preserved. Abuse-prevention counters expire after seven days. Cookies are used for sessions and form security; no advertising tracking is included.

You may request access, correction, erasure or restriction of your data, and exercise objection and portability rights where applicable, by contacting the publisher. You may also complain to the CNIL. The historical licence file used by older software is separate from your contact database; its management must remain compatible with those versions. CNIL.